Contact support@nora.care for easy return or exchange.
For example: opened box, broken sensor, broken fabric socks, defective unit, et al.
You can also ask for FREE fabric sock replacement in case the originals got dirty, borken or worn out.
NORA CARE LLC follows the Amazon.com's return and refund policy, which is:
NORA offer returns for items within 30 days of receipt of shipment.
For the end-of-year holiday season, most of the items shipped between October 1 and December 31 can be returned until January 31.
You can find detailed return policy here, which NORA is compliant to.
NORA CARE LLC follows the Amazon.com's return cost policy, which is:
Your return shipment is free of charge in some cases. If you return an item using the return label provided in the Returns Center and the reason for return isn't a result of an Amazon.com or Nora.care error, the cost of return shipping will be deducted from your refund.
You'll be charged a single flat fee for each return shipment, plus a smaller fee for each item in that shipment. In each return shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you're returning. You can return items from different orders in the same package through Your Orders.
You can find detailed return cost here, which NORA is compliant to.
NORA CARE LLC follows the Amazon.com's return shipping policy, which is:
When you choose the shipping method for your return, return fees are calculated. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns. If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees from your refund. If you choose to ship the item on your own, you'll pay the carrier when you ship your return. If the return is the result of an Amazon error, we'll refund your return shipping costs up to a maximum amount. For more information about refunds and refund amounts, go to Refunds and Exchanges.
You can find detailed refund policy here here, which NORA is compliant to.
This policy is effective as of 1 May 2020.
NORA CARE LLC